How To Return At&T Equipment? All You Need To Know

To return at&t equipment, take your original wi-fi gateway and power cord to the nearest ups store, along with your at&t account number. Avoid returning other devices.

Ups will scan and ship the equipment to at&t at no cost, providing you with a receipt. Additionally, it’s important to send back undamaged equipment within 21 days of the service change or disconnect date. At&t offers a 90-day equipment warranty, and if your equipment fails within that period, you can contact them for a replacement at no charge.

Credit: forums.att.com

Returning At&T Equipment: An Overview

To return at&t equipment, simply take your original wi-fi gateway and power cord to the nearest the ups store. Make sure to bring your at&t account number found on your packing slip. Other devices should not be returned. Ups will scan and ship your equipment at no cost to you.

Returning at&t equipment is an essential step in the account closure process and can help you avoid unnecessary charges. Promptly returning the equipment not only ensures a smooth account closure but also benefits you in several ways. In this section, we will provide an overview of the process and the requirements for returning at&t equipment.

Let’s dive in:

Understand The Process And Requirements For Returning At&T Equipment:

• Take your original wi-fi gateway and power cord to the nearest the ups store.
• Make sure to bring your at&t account number, which can be found on your packing slip.
• Please note that only the original wi-fi gateway and power cord need to be returned.
• Ups will assist you with scanning the equipment, providing a receipt, and packing and shipping the equipment to at&t at no cost to you.
• It is important to retain the receipt for your records.

Why Returning Equipment Is Essential For Account Closure And Avoiding Charges:

Returning at&t equipment is crucial for closing your account because:

• Unreturned equipment may result in additional charges on your account.
• Returning the equipment ensures that you are no longer responsible for any future use or damage to the devices.
• It allows at&t to update their inventory accurately, which helps them provide better service to other customers.
• Returning the equipment demonstrates your commitment to fulfilling your obligations as an at&t customer.

The Benefits Of Returning Equipment Promptly:

Returning your at&t equipment promptly offers several advantages:

• Avoiding additional charges: Returning the equipment on time helps you prevent any further charges or fees.
• Simplifying the account closure process: By returning the equipment promptly, you can streamline the account closure process and avoid any delays or complications.
• Enhancing your credit score: Returning the equipment as soon as possible allows at&t to process your account closure faster, which can positively impact your credit score.
• Customer satisfaction: Returning the equipment promptly reflects your responsible behavior, leaving a positive impression on at&t’s customer service and potentially improving your overall customer experience.

Returning at&t equipment is a straightforward process that ensures a hassle-free account closure and prevents any unexpected charges. By understanding the process and promptly returning the equipment, you can save yourself from unnecessary hassle and maintain a positive relationship with at&t.

Equipment Eligible For Return

To return at&t equipment, bring the original wi-fi gateway and power cord to your nearest the ups store, along with your at&t account number. Ups will scan, pack, and ship the equipment to at&t at no cost to you. Remember not to return any other devices.

Identify The Specific At&T Equipment That Needs To Be Returned:

• The at&t equipment that needs to be returned may vary depending on the services you have subscribed to. However, some common examples of equipment that typically need to be returned include:
• At&t modems, such as the at&t bgw-320 802.11a/n/ac wireless gateway.
• At&t routers, like the at&t ethernet bgw210 802.11b/g/n/ac wi-fi gateway.
• At&t gateways, such as the at&t u-verse pace 5268ac gateway.
• Dsl gateways, like the netgear dsl gateway model 7550.
• Cable modems, such as the netgear nighthawk cm1200.

Please note that these are just a few examples, and the specific equipment you need to return may be different based on your individual at&t services.

Common Examples Of Equipment Eligible For Return:

When returning at&t equipment, it’s important to be aware of the items that are eligible for return. Here are some common examples:

• Wi-fi gateways
• Routers
• Modems
• Cable boxes
• Dvrs (digital video recorders)
• Set-top boxes
• Remotes
• Power cords and adapters
• Ethernet cables

Please keep in mind that this is not an exhaustive list, and the eligible equipment may vary depending on the at&t services you have subscribed to.

Importance Of Returning All Specified Equipment:

Returning all specified equipment is crucial for several reasons:

• Avoiding additional charges: Failing to return the designated equipment within the specified timeframe may result in additional charges or fees.
• Compliance with terms and conditions: Returning the equipment as required ensures you are complying with the terms and conditions of your at&t service agreement.
• Helping the environment: Returning unused equipment allows for their proper disposal or reuse, contributing to environmental sustainability.
• Smooth transition for future services: Returning all specified equipment ensures a smooth transition should you decide to upgrade or change your at&t services in the future.

Remember to gather all the eligible equipment for return and follow the specific instructions provided by at&t to facilitate the return process efficiently.

By adhering to the return guidelines and returning all the specified equipment, you can finalize your relationship with at&t services smoothly and avoid any unnecessary charges.

How To Initiate The Return Process

To initiate the return process for at&t equipment, take your original wi-fi gateway and power cord to the nearest ups store. Make sure to bring your at&t account number from the packing slip. Only return the specified equipment, and ups will handle the rest by scanning, packing, and shipping it back to at&t for free.

If you’re looking to return your at&t equipment, here’s a step-by-step guide on initiating the return process:

• Contacting at&t customer service for assistance:
• Call at&t customer service at their dedicated return hotline to initiate the return process. Their representative will guide you through the necessary steps.
• Provide your account information, including your at&t account number, in order to verify your ownership and facilitate the return.
• Understanding the return options available:
• In-store return: If you prefer a face-to-face interaction, you can visit an at&t store near you to return the equipment. The store will assist you with the return process and provide you with a receipt.
• Shipping return: If you are unable to visit a store, at&t offers a convenient shipping return option. They will provide you with a prepaid shipping label to send the equipment back.
• Ups store return: Another option is to take your original wi-fi gateway and power cord to the nearest ups store. Ensure to bring your at&t account number located on the packing slip. Ups will scan and ship the equipment to at&t at no cost to you.

Remember, only return the specific at&t equipment mentioned in the return process. Other devices should not be returned.

By following these steps, you can easily initiate the return process for your at&t equipment. Should you have any questions or need further assistance, at&t customer service is just a call away.

Returning Equipment In-Store

Return your at&t equipment by taking the original wi-fi gateway and power cord to the nearest ups store. Don’t forget to bring your at&t account number located on the packing slip. Ups will handle the scanning, provide a receipt, pack, and ship the equipment back to at&t at no cost to you.

If you’re looking to return your at&t equipment in-store, here’s what you need to know:

Find The Nearest At&T Store And Locate Their Return Policies:

• Use the at&t store locator on their website to find the nearest store in your area.
• Check the store’s return policies before visiting to ensure you meet all the requirements.

What To Bring When Returning Equipment In-Store:

• The original wi-fi gateway and power cord should be brought along.
• Remember to bring your at&t account number, which can be found on your packing slip.
• Only return the devices specified by at&t, please refrain from returning other equipment.

What To Expect During The In-Store Return Process:

• Once at the store, an associate will assist you with the return process.
• They will scan your equipment and provide you with a receipt.
• The associate will pack and ship the equipment back to at&t at no cost to you.

Returning your at&t equipment in-store is a quick and easy process. Just make sure to locate the nearest at&t store, gather the necessary items, and understand the return policies. The in-store associate will guide you through the return process, ensuring a hassle-free experience.

Returning Equipment Through Shipping

To return at&t equipment, you’ll need to take your original wi-fi gateway and power cord to the nearest ups store. Make sure to bring your at&t account number located on your packing slip. Ups will scan, provide a receipt, pack, and ship the equipment to at&t at no cost to you.

Understanding The Steps Involved In Returning Equipment Through Shipping:

• Before returning your at&t equipment through shipping, ensure that you have the following items ready:
• Original wi-fi gateway
• Power cord
• At&t account number (located on your packing slip)
• Take your equipment and account number to the nearest the ups store. Remember to not return any other devices apart from the ones mentioned above.
• At the ups store, ups will scan your equipment and provide you with a receipt.
• Ups will then pack the equipment securely and ship it to at&t at no cost to you.
• Once the equipment is shipped, you can track the delivery status using the provided tracking number.

Packaging And Labeling Instructions For Shipping Equipment:

• Ensure that your equipment is properly packaged to avoid any damage during transit. Follow these instructions for packaging and labeling:
• Wrap the original wi-fi gateway in bubble wrap or similar protective material to provide cushioning.
• Place the wrapped wi-fi gateway in a sturdy box that can accommodate it securely.
• Fill any empty spaces in the box with additional packing material, such as paper or foam, to prevent movement during shipping.
• Seal the box tightly with strong packing tape to ensure it stays closed during transit.
• Label the box clearly with the at&t return address, which can be found on the packing slip.

Tips For Tracking And Ensuring The Safe Delivery Of The Equipment:

• Once your equipment is shipped, use the provided tracking number to monitor its progress. Here are some tips for tracking and ensuring safe delivery:
• Visit the ups website or use their mobile app to track your shipment. Enter the tracking number to get real-time updates on the location and status of your equipment.
• Sign up for email or text notifications from ups to receive updates on the delivery progress.
• If you haven’t received any updates or if there are any issues with the delivery, contact ups customer service for assistance.
• Keep the receipt provided by ups as proof of shipment and delivery.
• If you have any concerns about the condition of the equipment upon delivery, inspect it carefully and contact at&t customer support if you notice any damage.

Remember, following these steps will ensure a smooth and hassle-free return process for your at&t equipment through shipping.

At&T Return Labels And Packaging

To return at&t equipment, take your original wi-fi gateway and power cord to the nearest ups store along with your at&t account number. Ups will scan your equipment, provide a receipt, pack, and ship it to at&t at no cost to you.

Where To Find And Print At&T Return Labels:

• Visit the at&t website and navigate to the “returns” section.
• Log in to your at&t account using your credentials.
• Look for the option to print return labels.
• Follow the prompts to generate and print the labels.
• Ensure that you have a printer connected to your computer.
• Make sure to print the labels on a plain white sheet of paper for better visibility.
• Double-check that the labels have printed clearly and are legible.

Packaging Requirements For Returning Equipment:

• Gather all the equipment and accessories you need to return, including the original packaging if available.
• Find suitable boxes or packaging materials to protect the items during transit.
• Make sure to use sturdy boxes or padded envelopes to minimize the risk of damage.
• If you no longer have the original packaging, wrap the items in bubble wrap or similar protective material.
• Use packing tape to secure the boxes and ensure they won’t come open during transit.
• Write your at&t account number on the outside of the package for easy identification.
• Include any necessary documentation, such as a copy of the return form or packing slip provided by at&t.
• Remove any previous labels or markings from the packaging before attaching the at&t return label.

Avoiding Damage During Packaging And Transit:

• Carefully handle the equipment to avoid any accidental dropping or impact.
• Take extra precautions when packaging fragile items, such as routers or modems.
• Securely pack the items to prevent them from shifting or moving around inside the box.
• Fill any empty spaces with packing material, such as packing peanuts or crumpled paper, to provide cushioning.
• Seal the package tightly using packing tape to ensure it stays closed during transit.
• Label the package with “fragile” or “handle with care” if necessary.
• Consider using a shipping service that provides insurance for the value of the returned equipment.
• Keep the tracking number provided by the shipping service for reference.

Remember to follow these guidelines when returning at&t equipment to ensure a smooth and successful process. By finding and printing the appropriate return labels, adhering to packaging requirements, and taking precautions to avoid damage during transit, you can ensure that your equipment is returned safely and easily.

Returning Equipment: Final Steps

To return at&t equipment, take your original wi-fi gateway and power cord to the nearest the ups store, along with your at&t account number. Other devices should not be returned. Ups will scan, provide a receipt, and ship the equipment to at&t at no cost to you.

Once you have initiated the return process for your at&t equipment, there are a few final steps you need to take to ensure a smooth return and prevent any potential issues or disputes. Follow the guidelines below to confirm, track, and resolve any concerns related to the return of your equipment.

Confirming The Return Of Equipment With At&T:

• Contact at&t customer support or visit their website to confirm the return of your equipment.
• Provide your account number, which can be found on your packing slip, to ensure accurate tracking of the return.
• Keep any confirmation emails or reference numbers provided by at&t for future reference.

Tracking The Return Status And Receipt Of Returned Equipment:

• After confirming the return, at&t will provide you with a tracking number or receipt.
• Use the tracking number to monitor the progress of your returned equipment.
• You can track the package through the shipping carrier’s website or by contacting at&t customer support.

Resolving Any Issues Or Disputes Related To Returned Equipment:

• If you encounter any issues or disputes regarding the returned equipment, contact at&t customer support immediately.
• Explain the problem clearly and provide any relevant documentation or proof of return.
• At&t’s customer support team will work with you to resolve any concerns and ensure a satisfactory resolution.

Remember, it’s essential to follow these final steps to ensure that your equipment return process goes smoothly. By confirming the return with at&t, tracking the return status, and addressing any issues promptly, you can avoid potential frustrations and ensure a hassle-free return experience.

Frequently Asked Questions (Faqs)

To return at&t equipment, simply take your original wi-fi gateway and power cord to the nearest ups store along with your at&t account number. The ups store will scan, provide a receipt, pack, and ship the equipment to at&t at no cost to you.

Avoid the hassle and easily return your equipment.

Common Questions And Concerns Related To Returning At&T Equipment:

• Can i return my at&t equipment at any ups store?

You can return your at&t equipment at any ups store. Simply take the original wi-fi gateway and power cord, along with your at&t account number located on the packing slip. Please note that you should not return any other devices.

• What will ups do when i return my equipment?

Ups will scan your equipment, provide you with a receipt, and pack and ship the equipment to at&t at no cost to you. This makes the return process hassle-free and convenient.

• What if i don’t have the original packaging for my at&t equipment?

If you don’t have the original packaging, you can still return your at&t equipment. Just make sure to securely pack the equipment to protect it during transportation.

• Do i need to disconnect my at&t service before returning the equipment?

It is recommended to disconnect your at&t service before returning the equipment. This will ensure that you are no longer billed for any services or equipment that you are returning.

• Can i track the status of my returned equipment?

Yes, you can track the status of your returned equipment. At&t will provide you with a tracking number after the equipment has been shipped. You can use this tracking number to monitor the progress of your return.

• What happens if i return my equipment late?

Returning your equipment late may result in additional fees or charges. It is important to return the equipment within the specified timeframe to avoid any potential penalties.

What To Do If Equipment Is Damaged During The Return Process:

• What should i do if my at&t equipment gets damaged during the return process?

If your at&t equipment gets damaged during the return process, you should contact at&t customer service immediately. They will provide guidance on how to proceed and may assist with any necessary repairs or replacements.

• Can i be held responsible for damaged equipment during the return process?

At&t may hold you responsible for any damage that occurs to the equipment during the return process. It is important to properly package and protect the equipment to minimize the risk of damage.

• Should i insure my returned equipment?

While it is not mandatory, it is recommended to insure your returned equipment. This will provide an extra layer of protection in case any damage or loss occurs during transit.

• What documentation should i keep when returning equipment?

It is important to keep all documentation related to your equipment return. This includes the tracking number, receipt from ups, and any correspondence with at&t customer service.

How Long Does It Take For At&T To Process A Returned Equipment:

• How long does it take for at&t to process a returned equipment?

At&t typically takes around 7-14 business days to process a returned equipment. However, the exact processing time may vary depending on various factors such as the volume of returns and the specific circumstances of the return.

• When can i expect to receive confirmation of my returned equipment?

You can expect to receive confirmation of your returned equipment within 2-3 business days after at&t has processed the return. This confirmation may come in the form of an email or a notification in your at&t account.

• How will i know if my return has been successfully processed?

Once your return has been processed, at&t will notify you and update your account accordingly. You can check your account or contact at&t customer service to confirm that your return has been successfully processed.

• Can i return my equipment in person instead of shipping it back?

At&t encourages customers to return equipment through the provided shipping process. Returning the equipment in person may not be possible or convenient in all cases. It is best to follow the recommended return instructions provided by at&t.

Frequently Asked Questions On How To Return At&T Equipment? All You Need To Know

What Do I Need To Return To At&T Internet?

To return equipment to at&t internet, follow these steps: 1. Gather your original wi-fi gateway and power cord. 2. Take your equipment to the nearest the ups store. 3. Provide your at&t account number, which you can find on your packing slip.

4. Do not return any other devices. 5. The ups store will scan your equipment, give you a receipt, and ship the equipment to at&t at no cost to you. 6. Ensure that the equipment is undamaged when returning it.

7. Return the equipment within 21 days of the service change or disconnect date. 8. At&t offers a 90-day equipment warranty from the installation date. If your equipment fails within this period, contact at&t for a replacement at no charge.

What Equipment Needs To Be Returned To Att Uverse?

To return equipment to at&t uverse, you only need to return the original wi-fi gateway and the power cord. Other devices are not required to be returned. Take the equipment and your at&t account number to the nearest the ups store.

The ups store will scan your equipment, provide a receipt, and pack and ship the equipment to at&t at no cost to you. It is important to return the equipment within 21 days of the service change or disconnect date.

At&t offers a 90-day equipment warranty from the installation date. If the equipment fails within 90 days, you can contact at&t for a free replacement.

Do I Need To Return My Old Att Router?

You must return your old att router. Send it back within 21 days of the service change or disconnect date. If the equipment fails within 90 days, contact att for a free replacement.

Do You Have To Return At&T Internet Equipment?

Yes, you need to return the at&t internet equipment, specifically the original wi-fi gateway and power cord. Other devices should not be returned. To return the equipment, take it to the nearest the ups store along with your at&t account number located on the packing slip.

The ups store will scan the equipment, provide a receipt, and pack and ship it to at&t at no cost to you. It is important to return the equipment within 21 days of the service change or disconnect date. At&t also offers a 90-day equipment warranty from the installation date, so if your equipment fails within this period, you can contact them for a free replacement.

Conclusion

Returning at&t equipment is a crucial step when it comes to canceling or changing your service. To ensure a smooth and hassle-free return process, there are a few key things you need to know. First, gather all the necessary items, including the original wi-fi gateway and power cord.

Remember to bring your at&t account number, which can be found on your packing slip. Take these items to the nearest the ups store, where they will scan your equipment, provide a receipt, and ship it back to at&t at no cost to you.

It’s important to return the equipment within 21 days of the service change or disconnect date to avoid any fees. At&t also offers a 90-day equipment warranty from the installation date, so if your equipment fails within this period, reach out to at&t for a replacement.

Taking these steps will ensure a seamless return process and help you avoid any unnecessary charges.